How may we support you?

Explore our knowledge base to find solutions to frequently asked questions.

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How do I whitelist CacheBox.io emails to avoid missing support responses?

Add our email domain (@cachebox.io) to your contacts or safe sender list in your email...

How long does it take to get a response from support?

Our team typically responds within 24 hours, but response times may vary based on ticket...

How do I report a bug or issue?

Submit a support ticket through our Help Center with details about the issue and any...

How do I recover permanently deleted files?

Unfortunately, once a file is permanently deleted, it cannot be recovered. Always ensure you have...

How do I fix an 'Invalid API Key' error?

Make sure your API key is entered correctly. If the issue persists, regenerate a new...

How do I clear my browser cache to fix loading issues?

Go to your browser settings, find the "Clear Browsing Data" option, and select Cookies and...

How do I contact support for billing issues?

You can reach out via our support portal or email billing@cachebox.io.

How do I update my payment details?

You can update your payment method in your account settings under Billing & Payments.

How do I cancel my subscription?

You can cancel your subscription from your account dashboard under the Billing section. Your plan...

How often does CacheBox.io update its security protocols?

We continuously improve our security measures and apply updates regularly to stay ahead of potential...

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Get the support you need, right when you need it.

Need help navigating CacheBox? Our support team is here to assist you every step of the way. Contact us today to get the support you need.