CacheBox Knowledge Base and Support Center
Explore our knowledge base to find solutions to frequently asked questions.
- Does CacheBox.io allow file recovery in case of accidental deletion?
- Is it safe to store cryptocurrency wallet backups or private keys on CacheBox.io?
- How often does CacheBox.io update its security protocols?
- Can government agencies request access to my files?
- How does CacheBox.io protect against DDoS attacks?
- Does CacheBox.io log user activity?
- I need additional help. How do I contact support?
- What should I do if I see a security warning when accessing CacheBox.io?
- How do I whitelist CacheBox.io emails to avoid missing support responses?
- How long does it take to get a response from support?
- How do I report a bug or issue?
- Why am I getting a ‘Session Expired’ message?
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Quick answers to frequently asked questions.
General Faqs
- What is CacheBox.io?
CacheBox.io is a secure cloud storage platform that allows users to store, manage, and share files with decentralized storage for enhanced security and reliability.
- How does CacheBox.io work?
CacheBox.io stores files using a combination of traditional and decentralized cloud storage, ensuring high security, privacy, and reliability for users.
- What are the benefits of using decentralized storage?
Decentralized storage offers enhanced security, privacy, redundancy, and protection against server failures or data breaches.
- What file types are supported on CacheBox.io?
You can store documents, images, videos, audio files, ZIP archives, and more. Some file types may have restrictions for security reasons.
- Can I access my files from any device?
Yes! CacheBox.io is fully responsive and accessible from desktops, tablets, and smartphones.
- How do I sign up for an account?
Visit CacheBox.io, click on "Sign Up," and follow the registration process by entering your email and creating a password.
- How do I contact CacheBox.io support?
You can reach us through our support portal, live chat, or email at support@cachebox.io.
- How secure is CacheBox.io?
We use end-to-end encryption, secure access controls, and decentralized storage to protect your data from unauthorized access.
- Can I share files with others?
Absolutely! You can share files through password-protected links, expiration-based access, and permission settings.
- Does CacheBox.io offer refunds?
We provide a 14-day money-back guarantee for new subscriptions.
- What happens to my files if I cancel my subscription?
Your files remain stored for a grace period, but you may lose access to premium features. After the grace period, files may be deleted.
- Do you offer customer support?
Yes! We provide email, live chat, and ticket-based support depending on your plan.
- Does CacheBox.io have a mobile app?
Currently, we are working on a mobile app, but our website is fully mobile-responsive and works on any device.
- Can I download all my files at once?
Yes! You can bulk download your files and folders for easy access.
- Does CacheBox.io offer an API for developers?
Yes, we provide an API for developers to integrate CacheBox.io with their applications and workflows.
- Can I use CacheBox.io for business storage?
Yes! We offer business plans with multi-user access, API integration, and enhanced security features.
- Is there a file size limit for uploads?
File size limits depend on your plan. Our free plan has a smaller limit, while premium plans allow larger file uploads.
- What happens if I exceed my storage limit?
You’ll need to delete some files or upgrade your plan to continue uploading new content.
Experience secure, decentralized, and encrypted storage to keep your data safe.
Our customer care team is here for you! If you can’t find the answer in our Knowledge Base, feel free to contact us directly.Â
