How may we support you?

Explore our knowledge base to find solutions to frequently asked questions.

A

Are there hidden fees or additional charges?

No, we are transparent about pricing. The only charges are those listed in your selected...

Are files stored on decentralized nodes safe?

Yes, decentralized storage improves redundancy and security compared to traditional cloud storage.

C

Can I transfer my subscription to another user?

No, subscriptions are tied to individual accounts and cannot be transferred.

Can I add multiple payment methods?

Currently, we only support one active payment method at a time, but you can update...

Can I pause my subscription instead of canceling it?

We do not currently offer subscription pauses, but you can cancel and resubscribe at any...

Can I change my subscription plan at any time?

Yes, you can upgrade or downgrade your plan at any time through your account settings.

Can government agencies request access to my files?

Since files are encrypted and decentralized, even if a request were made, we would be...

Can I choose specific locations where my files are stored?

Since we use a decentralized network, files are stored across multiple locations for security, but...

Can I permanently delete my data?

Yes, permanently deleted files are irrecoverable.

Can anyone access my files?

No, only users with the proper authorization or link can access your files.

Can I backup my entire computer to CacheBox.io?

Not directly, but you can manually upload backups.

Can I integrate CacheBox.io with third-party apps?

Yes, we offer API access for integrations.

D

Do you offer custom pricing for businesses?

Yes, we offer custom enterprise solutions. Contact us for more details.

Do you provide invoices for my payments?

Yes, invoices are available for download in your account under Billing History.

Do you charge VAT or sales tax?

Taxes depend on your location and are calculated at checkout based on applicable laws.

Do you offer a free trial?

Yes, we offer a 14-day money-back guarantee, allowing you to try our service risk-free.

Does CacheBox.io allow file recovery in case of accidental deletion?

Files moved to trash can be recovered within a certain period based on your subscription...

Does CacheBox.io log user activity?

We only collect minimal logs necessary for service functionality and do not track or sell...

Does CacheBox.io have access to my stored files?

No, all files are encrypted before being stored on the network, and we do not...

Does CacheBox.io support WebDAV?

Not currently, but it’s planned for future updates.

Does CacheBox.io have a search function?

Yes, you can search for files by name, type, or date.

Does CacheBox.io support multiple users?

Yes, depending on your plan, you can add team members and manage access permissions.

H

How do I whitelist CacheBox.io emails to avoid missing support responses?

Add our email domain (@cachebox.io) to your contacts or safe sender list in your email...

How long does it take to get a response from support?

Our team typically responds within 24 hours, but response times may vary based on ticket...

How do I report a bug or issue?

Submit a support ticket through our Help Center with details about the issue and any...

How do I recover permanently deleted files?

Unfortunately, once a file is permanently deleted, it cannot be recovered. Always ensure you have...

How do I fix an 'Invalid API Key' error?

Make sure your API key is entered correctly. If the issue persists, regenerate a new...

How do I clear my browser cache to fix loading issues?

Go to your browser settings, find the "Clear Browsing Data" option, and select Cookies and...

How do I contact support for billing issues?

You can reach out via our support portal or email billing@cachebox.io.

How do I update my payment details?

You can update your payment method in your account settings under Billing & Payments.

How do I cancel my subscription?

You can cancel your subscription from your account dashboard under the Billing section. Your plan...

How often does CacheBox.io update its security protocols?

We continuously improve our security measures and apply updates regularly to stay ahead of potential...

I

I need additional help. How do I contact support?

You can reach us through the support portal, email, or live chat for further assistance.

I'm getting a 'File Type Not Allowed' error. What does it mean?

CacheBox.io supports most file types, but some may be restricted for security reasons. Check our...

I forgot my password. How can I reset it?

Click on the "Forgot Password" link on the login page, enter your registered email, and...

I'm unable to log in to my account. What should I do?

Double-check your credentials and try resetting your password. If the issue persists, clear your browser...

Is it safe to store cryptocurrency wallet backups or private keys on CacheBox.io?

While CacheBox.io offers strong encryption, it is always recommended to use dedicated offline storage solutions...

Is there a file size limit?

The limit depends on your subscription plan.

Is CacheBox.io GDPR compliant?

Yes, we comply with GDPR and other data protection regulations.

Is there a free plan available?

Not at the moment, but we do offer a 14-day money-back guarantee.

Load More

Get the support you need, right when you need it.

Need help navigating CacheBox? Our support team is here to assist you every step of the way. Contact us today to get the support you need.