How may we support you?

Explore our knowledge base to find solutions to frequently asked questions.

C

Can I transfer my subscription to another user?

No, subscriptions are tied to individual accounts and cannot be transferred.

Can I add multiple payment methods?

Currently, we only support one active payment method at a time, but you can update...

Can I pause my subscription instead of canceling it?

We do not currently offer subscription pauses, but you can cancel and resubscribe at any...

Can I change my subscription plan at any time?

Yes, you can upgrade or downgrade your plan at any time through your account settings.

Can government agencies request access to my files?

Since files are encrypted and decentralized, even if a request were made, we would be...

Can I choose specific locations where my files are stored?

Since we use a decentralized network, files are stored across multiple locations for security, but...

Can I permanently delete my data?

Yes, permanently deleted files are irrecoverable.

Can anyone access my files?

No, only users with the proper authorization or link can access your files.

Can I backup my entire computer to CacheBox.io?

Not directly, but you can manually upload backups.

Can I integrate CacheBox.io with third-party apps?

Yes, we offer API access for integrations.

Load More

Get the support you need, right when you need it.

Need help navigating CacheBox? Our support team is here to assist you every step of the way. Contact us today to get the support you need.